Terms and Conditions -

By paying your deposit to Lift It Moving Labor LLC, you agree to be bound by our Product and Services Terms & Conditions. It is your responsibility to review and understand all terms and conditions, which can be accessed at any time on this page. Your acceptance date adheres to the terms effective on that date. We reserve the right to update, change, or replace any part of these Terms of Service.

Lift It Moving Labor LLC Product and Service Terms & Conditions, last updated on Tuesday, June 25, 2024.

1. Cost of Service & Payment Terms

Deposit Payment

To secure your moving date, binding flat-rate quote, and requested services, a $50 deposit is required upon booking.
You have 24 hours from the time your quote is sent to pay your deposit. Failure to do so may result in changes to your original flat-rate quote due to peak moving days, time window requests, or availability. We cannot guarantee availability if the deposit is not paid within this timeframe.
For moves exceeding $2,000, a 10% deposit of the total quoted fee is required.
All deposits must be paid electronically via our secure payment link or over the phone. We accept all major credit/debit cards, including MasterCard, AMEX, and Discover.
Your deposit is fully refundable up to 1 business day prior to your move date if you cancel in writing via email to support@liftitmovinglabor.com. Allow up to 5 business days for the refund to be processed.
- For example, if your move is on a Wednesday, you must cancel by Monday afternoon for a full refund. Cancellations made the business day before your move will not be refunded.
If you postpone your moving date, your deposit will be refunded 30 days from the postponed date if you choose not to reschedule with us.

Outstanding Balance Payment

The remaining balance is due 1 business day prior to your move date (except for Long Distance Inbound moves).
For Long Distance Inbound moves, the balance is due 1 business day before the start of your pickup window.
We accept cash, bank checks, and all major credit and debit cards.
If paying by cash or check on the day of the move, you must notify us in writing when you receive your invoice or during the booking process.
Payment must be provided to the Lift It Moving Labor LLC foreman upon arrival. We will not begin moving services without prior payment.
Failure to make outstanding payments may result in involvement of a third-party debt collector, potentially impacting your credit score.

Cancellations and Moving Date Changes

To cancel your move and receive a full refund of your deposit, you must provide at least 1 business day notice prior to your move date.
To reschedule your move, a minimum of 1 business day notice is required. Penalties may apply if not informed within these guidelines.
Peak periods (25th-31st and 1st-2nd of any month) require 3 business days notice for cancellations or rescheduling to avoid a penalty of 100% of the total price.

Additional Charges

On moving day, if you have additional items not listed in your original inventory, an updated quote will be provided, and additional fees will apply.
Payment for additional items can be made over the phone via credit/debit card or in cash/check prior to the move beginning.
If parking is not available within 150 feet of the entrance at pickup or drop-off locations, an excessive carrying fee may apply, up to a maximum of $300.
Lift It Moving Labor LLC is responsible for any parking tickets incurred during the move.
In jurisdictions requiring parking permits (e.g., New Jersey, Hoboken), we will inform you of the process. Obtaining permits is the customer’s responsibility.
If the drop-off destination is changed or exceeds the originally quoted distance, additional fuel and mileage fees may apply.

Storage Services Billing

We only accept valid credit and debit cards for all storage-related services and monthly billing.
Payment for storage services must be made through our secure payment portal or over the phone.
Monthly storage fees include Arkansas State Sales Tax and will be automatically processed each month on your original move-in date.
Storage move-out services must be scheduled by contacting us at support@liftitmovinglabor.com or calling (479) 270-1095.
Storage fees are not prorated. If you move out before your monthly billing date, no refunds or credits will be provided.
Any outstanding storage balances must be paid before scheduling move-out services.
We reserve the right to defend any chargeback claims for legitimate services provided under contractual agreement.

Hourly Labor Billing

It is your responsibility to specify the required hours of labor when booking.
Minimum hourly requirements:
- 2 hours for 2 movers
- 4 hours for 3 movers
Hourly services commence upon the arrival of our crew at the pickup location.
Additional time needed beyond the original estimate will be billed accordingly.
Payment for additional hours and any unforeseen fees must be made before completion of services.

Promotional Codes and Discounts

Promotional codes, discounts, and coupons must be applied before finalizing your quote.
They cannot be applied after receiving your quote.
Competitor quotes must be provided via email with supporting documentation. We may match or beat legitimate comparable quotes but do not guarantee this.
Referral customers cannot combine promo codes or discounts with referral commission fees.

Cost of Service

Service costs are subject to change if the reservation date or time is altered by the customer.
We require 1 business day notice for rescheduling or canceling moving materials delivery and pickup. A $50 penalty applies if this requirement is not met.
The total quoted cost includes blankets, tape for furniture protection, dollies, fuel, mileage, and toll charges.
Additional waiting time charges may apply due to customer or building delays.
Stair fees apply for any flights of stairs (defined as 6 or more stairs) not disclosed during booking.
For video estimates, the quote is based on items shown and agreed upon. Additional items or services may alter the cost.
Our flat-rate quote includes wrapping, packing, and protecting basic furniture and large items. It does not include packing household goods unless packing services are selected.
The minimum size for local moving and storage services is 200 cubic feet. Services under this volume will still be charged at the 200 cubic feet rate.

2. Customer Responsibility and Expectations

Presence During Move: You or your legal representative (with power of attorney provided prior to the move) must be present at all times during the move. We are not responsible for claims if you or your representative are absent.
Prohibited Items: Do not include hazardous materials such as scuba gear, plants, nail polish/remover, oils, gases, grills, firearms, ammunition, fireworks, liquor, chemicals, batteries, acids, etc. We reserve the right to refuse transportation of such items.
Empty Furniture: All furniture must be emptied prior to the move unless packing services are selected. This includes dressers, drawers, refrigerators, and freezers.
Electronics: You are responsible for unplugging all electronic devices. We do not unplug or install electronics.
Testing Electronics: Provide power cables for TVs and monitors for testing purposes. Failure to do so releases us from liability for any damage or malfunction.
Self-Packed Items: If you pack your own items, use durable boxes and appropriate packing materials.
Perishable Goods: We only move food and perishable items locally if packed by you. We are not liable for food safety.
Pets and Live Animals: We do not move pets or live animals.
Plants: We will move houseplants under 200 cm (6.5 ft) in height for local moves only. No plants are accepted for long-distance moves or storage.
Waterbeds and Aquariums: We move empty waterbeds and aquariums only.
Fragile Items: If you pack fragile items yourself, we are not responsible for breakage. To ensure coverage, have us pack these items.
Heavy Items: We will move pianos, appliances, and items over 300 lbs if it can be done safely, at the foreman’s discretion.
Bill of Lading: You are responsible for signing the Bill of Lading at pickup and delivery.
Roommates and Shared Moves: We are not liable for claims of missing items or items delivered to the wrong location in shared moving situations. It is your responsibility to divide items and inform us accordingly.
Box Weight: Boxes packed by you should not exceed 35 lbs.
Furniture Placement: Our standard service includes one setup option per item at your new location.
Secure Premises: Unless a contactless move is arranged, you are responsible for securing all entry points at both locations.
Hoisting Services: We do not provide hoisting services through windows, balconies, or unconventional methods. Ensure all items can fit through standard access points.
Sanitary Conditions: We reserve the right to refuse service if items or premises do not meet acceptable sanitary standards.
Draining Appliances: Ensure all appliances containing water are emptied and drained prior to the move.

3. Insurance and Valuation Coverage

Basic Coverage: Your belongings are covered by default with basic coverage of $0.60 per pound per article, as required by the Department of Transportation.
Additional Coverage: For extra protection, you may purchase optional Declared Value Protection through movinginsurance.com. This must be purchased at least 48 hours prior to the move.
High-Value Items: If you have high-value items, we strongly recommend purchasing third-party insurance.
Pre-Existing Damage: We are not liable for items already broken or damaged prior to the move. Such items will be noted, and you must acknowledge them on the Bill of Lading.
Sets and Pairs: If an item from a set is lost or damaged, compensation is only provided for the affected item, not the entire set.
Double Claims: Filing a claim with both us and a third-party insurer for the same item is illegal. You must choose one avenue for your claim.

4. Building Insurance – Certificate of Liability Insurance (COI)

Provision of COI: We will provide a COI if required by your building management, included in your flat-rate fee.
Customer Responsibility: You must obtain your building’s requirements and notify us if a COI is needed.
Failure to Notify: We may refuse service or charge additional fees if we arrive and a COI was required but not provided.
Masonite Protection: Wall and floor protection is not included in our standard service. If required, additional fees apply, and you must notify us prior to your move day.

5. Claims and Refunds

Claims Process: You have 90 days from the move/delivery date to file a claim. Claims must be submitted in writing to support@liftitmovinglabor.com.
Acknowledgment: We will acknowledge receipt of your claim within 30 days and provide a resolution within 120 days.
Late Arrival Compensation: If we arrive late for your pickup window, you may be eligible for a refund of 5% of your total fee for every subsequent late hour, up to a maximum of 15%.
False Claims: Submitting a claim for pre-existing damages or double filing is illegal and voids your claim.
Resolution: We aim to resolve claims promptly and fairly. If you accept our settlement offer, compensation will be provided accordingly.

6. Safety of Moving Crews and Customers

Trained Personnel: All movers undergo intensive training covering safety, packing, lifting, and customer service.
Workers’ Compensation: Our personnel are covered by workers’ compensation insurance as required by Arkansas State Law.
Customer Conduct: You are expected to treat our crew respectfully. We reserve the right to stop a move if harassment occurs.
Lifting Items: Customers are advised not to assist in moving heavy items to prevent injury.

7. Contactless Moving Services

Arrangements: If you or your representative cannot be present, you must inform us during booking to arrange a contactless move.
Availability: You must be available online for communication during the move.
Bill of Lading: You are required to sign electronically to acknowledge completion.
Liability: We are not liable for claims of building damage, pre-existing item damage, or items not packed due to absence.
Security: We are not responsible for securing the premises or handling keys beyond our standard procedures.

8. Long Distance Moving Services

Service Options: We offer Consolidated Shipping and Exclusive Straight Delivery.
Third-Party Carriers: We may use fully insured third-party carriers for long-distance moves.
Delivery Windows: Exact delivery dates for consolidated shipping cannot be guaranteed during booking.
Delays: We are not responsible for delays caused by road closures, traffic, accidents, or law enforcement stops.
Refunds for Delays: We will refund $50 per day for delays beyond the agreed delivery window due to mechanical failure or logistical issues.
Customer Obligations: You must inform us of any delivery restrictions and be available to accept the shipment within the guaranteed window.

9. Storage Services

Warehouse Storage: Items are wrapped and stored securely in our warehouse at 2518 S 8th St, Rogers, Arkansas 72758.
Monthly Fees: Storage fees are based on the size of your shipment and include Arkansas State Sales Tax.
Fee Adjustments: We reserve the right to adjust monthly fees due to changes in storage volume or services.
Move-Out Notice: A 3 business day notice is required to schedule a move-out.
Non-Payment: Failure to pay storage fees for 3 months may result in auction or disposal of your items.
Liability: We are not liable for damages to self-packed items or prohibited perishable goods.
No Facility Visits: Visits to our storage facility are not permitted.

10. Packing and Unpacking

Ownership of Materials: Moving materials used during the move belong to us and will be retrieved upon completion.
Fragile Items: We recommend professional packing for fragile items to ensure coverage.
Packing Services: Must be requested at the time of booking. Last-minute requests may not be accommodated.
Unpacking Services: We will unpack and dispose of packing materials but will not organize items in a specific manner.

11. Plastic Moving Totes/Bins for Hire

Rental Period: You have 5 days post-move to return rented totes in the same condition.
Damage or Loss: A replacement fee of $50 per tote applies for damaged or missing totes.

12. Moving Supplies for Purchase

Availability: Supplies are sold in bundles and must be purchased at least 3 business days prior to your move.
Delivery: Supplies will be delivered to your nominated location.
No Returns: All sales of moving supplies are final.

13. TVs and Electronics

Liability: We are not liable for internal components of appliances and electronics.
Testing: You must test your TV at pickup and delivery locations. Any issues must be noted on the Bill of Lading.
Packing: We are not responsible for damages to TVs packed by you.
Dismounting: We will dismount wall-mounted TVs if requested during booking. Additional fees apply for multiple units.
Mounting Services: We do not offer wall-mounting services.

14. Special Handling

Definition: Special handling applies to heavy, valuable, fragile, or unique items requiring extra care.
Fees: Additional fees apply for special handling services.
Customer Disclosure: You must fully disclose all items requiring special handling during booking.
Right to Refuse: We reserve the right to refuse moving items not disclosed or deemed unsafe.

15. Furniture Assembly & Disassembly

Liability: We are not liable for damages during assembly/disassembly.
Complex Items: Additional fees apply for large or complex items.
Customer Responsibility: You must provide assembly manuals and inform us of any special handling requirements.
Refusal of Service: We may refuse to disassemble or move items not disclosed during booking.

16. Furniture & Mattress Disposal

Disposal Services: Available upon request during booking for an additional fee.
Curbside Disposal: We can dispose of items curbside if requested and in compliance with local regulations.
No On-the-Spot Disposal: We do not provide disposal services for miscellaneous items during the move unless previously arranged.

17. Client Referral Program

Eligibility: Referral fees are paid when your referred client completes a paid move with us.
Submission: Referrals must be submitted through our referral program web form prior to the referred client’s booking.
Commission Rates:
- 10% for local moves
- 5% for long-distance moves
Payment: Referral fees are paid via certified bank check within 30 days of the completed move.
Restrictions: Referrals cannot be combined with other discounts or applied to future services.

18. Military Moving Discount Program

Eligibility: Active and retired military members, spouses, and dependents with valid military ID.
ID Verification: Must provide acceptable forms of military ID prior to booking.
Application of Discount: Cannot be applied after the booking process is complete.
Right to Change: We reserve the right to modify or discontinue this discount at any time.

19. Customer Privacy

Collection of Personal Information

We collect personal information such as your name, address, email, phone number, and payment details when you engage our services.

Use of Personal Information

Your information is used to process orders, deliver services, and communicate with you about our products and promotions.
We may share your information with trusted third parties for service provision but do not sell your data.

Security

We employ security technologies to protect your personal information from unauthorized access or disclosure.

20. Liability Waiver During Emergencies

State of Emergency: During events like pandemics or natural disasters, we operate as an “Essential Business” under state guidelines.
Safety Measures: We implement sanitization protocols and provide PPE to our staff.
Assumption of Risk: By choosing to move with us during such times, you acknowledge the risks involved. We are not liable for any related illness or damages.

21. Disclaimer of Warranties and Limitation of Liability

We do not guarantee uninterrupted, timely, secure, or error-free services.
We are not responsible for delays due to traffic conditions or building restrictions.
Services are provided “as is” without warranties of any kind.
We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our services.
Our liability is limited to the maximum extent permitted by law.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Lift It Moving Labor LLC
Address: 2518 S 8th St, Rogers, Arkansas 72758
Email: support@liftitmovinglabor.com

Terms and Conditions